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Assistant Branch Manager I - Float (Req#1785)
Responsibilities: • Under the direction of the Branch Manager, assists with the daily management of a banking office. • Under the direction of the Branch Manager, assists with the daily management of a large banking office, typically defined as having over $100 million in deposits and/or a staffing complement of 10.0 or more FTE. • Responsible for achievement of personal sales goals, and proactively guiding the sales activities of the platform staff toward achievement of branch goals. • Through tested
Eastern BankAssistant Branch Manager I (Req#1815)
Responsibilities: • Under the direction of the Branch Manager, assists with the daily management of a banking office. • Responsible for achievement of personal sales goals, and proactively guiding the sales activities of the platform staff toward achievement of branch goals. • Through tested techniques, engage in sales and service coaching sessions with sales staff. • Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the
Eastern BankAuditor III (Req#1736)
Responsibilities include, but are not limited to the following: Analyzes and evaluates complex systems and processes in order to evaluate internal controls, compliance with banking regulations, and identify opportunities for effectiveness. Examines a variety of accounting records and other supporting documentation to determine the accuracy of the Bank?s financial statements. Plays an integral role in planning each audit assignment through communication with the Assistant Auditor, Chief Auditor, and Bank
Eastern BankAVP Auditor
Requirements: Analyzes and evaluates complex systems and processes in order to evaluate internal controls, compliance with banking regulations, and identify improvement opportunities. Examines a variety of accounting records and other supporting documentation to determine the accuracy of the Bank's financial statements. Plays an integral role in planning each audit assignment through communication with the Audit Manager, Chief Auditor, and Bank management. Communicates audit scope and findings to
Eastern BankAVP Branch Manager III
In a Retail bank branch, the Branch Manager proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations of their branch. The Branch Manager will balance policy and procedure with appropriate judgement, and will make management decisions that are mutually beneficial to the bank and the customer. Responsibilities: Responsible for the overall management of a mid
Eastern BankAVP, Appraisal & Environmental Analyst III (Req#1666)
The purpose is for support of centralized management of real estate appraisal and environmental requirements under existing policy and applicable laws and regulations. The position will provide a separate and independent function from the lending area in the selection, ordering, reviewing, and accepting of real estate appraisals, evaluations, and environmental reports. While this position will include both appraisal and environmental due diligence, the primary focus of this position will relate to the
Eastern BankBranch Manager III (Req#1715)
In a Retail bank branch, the Branch Manager proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations of their branch. The Branch Manager will balance policy and procedure with appropriate judgement, and will make management decisions that are mutually beneficial to the bank and the customer. • Responsible for the overall management of a mid-sized banking
Eastern BankBusiness Systems Analyst I (Req#1712)
Business Systems Analyst will serve as the link between utilizing our business systems tools (collections platform, telephony platform) and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and implementation tasks of product features. The candidate will be responsible to manage and develop reporting (KPI’s, Operational Dashboard). This role will be pivotal as the Default Management team seeks to modernize the collections ecosystem and deploys into
Eastern BankBusiness Team Specialist I (Req#1229)
Responsibilities: Provides a high level of service to all business banking and commercial banking clients. Handles all inbound business banking call volume for the Customer Service Center Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests. Must maintain a detailed knowledge base of bank’s products, services, policies, procedures, and regulatory requirements. Is able to handle a diverse array of complex customer situations with
Eastern BankCommercial Portfolio Manager II (Req#1618)
The Portfolio Manager II will support the lending team with financial analysis and portfolio management. This candidate may or may not support as assigned portfolio. The PM II will collaborate with PMs within the team to develop and deliver credit documentation and assist in portfolio administration. The PM II should review all concepts (policy, procedures, underwriting, management etc.) with their manager to ensure proper understanding and review questions. The PM II will require oversight and involvement
Eastern BankCustomer Service Center, Online Banking Specialist I (Req#1620)
Provides a high level of customer service to all Online Banking end users. Uses strong written communication skills to reply to internal and external email inquiries in a timely an efficient manner. Serves as a service liaison between Eastern Bank Online customers and all third party service providers. Processes new online account set-ups and performs on-going maintenance to existing online accounts. Handles all online banking call volume for the Customer Service Center and may assist other areas of the
Eastern BankCustomer Service, Mortgage Banking Specialist (Req#1071)
Responsibilities include, but are not limited to the following: The CSC Mortgage Banking Specialist serves as first line of response for all incoming residential mortgage calls through the Customer Service Center and specific designated branches. Additional Responsibilities Include: Accurately and expediently answer inquiries from customers on all types of new and existing products and services by drawing on a detailed knowledge base of bank products, services, policies and procedures. Provide quick
Eastern BankCustomer Support Specialist I (Req#1611)
This is a hybrid role, however onsite training is required in Lynn and serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answers inquiries on all types of new and existing products and services. Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures. Is responsible for achieving entry level departmental service standards and sales goals as set forth by senior management. Must
Eastern BankCustomer Support Specialist I, Part Time (Req#1483)
This is a hybrid role, however onsite training is required in Lynn and serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answers inquiries on all types of new and existing products and services. Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures. Is responsible for achieving entry level departmental service standards and sales goals as set forth by senior management. Must
Eastern BankDefault Associate I (Req#1468)
Default Management utilizes omnichannel customer communications, utilizes effective risk management strategies, seeks to deliver superior customer experiences, and meets high regulatory compliance standards. Utilizes strong problem-solving skills and probing questions to understand a customer’s financial difficulty and propose effective strategies to address the delinquency. The incumbent will have strong consumer and business banking product knowledge and supporting regulatory compliance regulations.
Eastern BankIdentity Access Management Engineer (Req#1795)
Purpose/Objective: This position is responsible for developing and executing on practices and programs designed to enhance the Identity and Access Management (IAM) program at Eastern Bank. This position primarily involves the maintenance and expansion of the Bank’s SailPoint IdentityNow (IDN) platform however similar practices may be required for other bank applications. This includes working with business units across the Bank to document key roles and applications for automating provisioning and
Eastern BankIT Audit Analyst (Req#1767)
MAJOR RESPONSIBILITIES: Assist in the execution of the IT Audit / Regulatory program in collaboration with Audit, ERM, Regulatory Examiners and members of Technology, including developing his/her competency for ServiceNow to develop reports for Audit, Exam and Finding evidence. Assists IT Audits, Regulatory Exams and Regulatory Questionnaires to completion while providing exceptional customer service in the effort to make each project efficient for our customers. Create a proactive posture with IT Audits,
Eastern BankOperations Associate I (Req#1744)
The Operations Associate maintains primary responsibility for all operational elements of a banking office. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed. Operations Associate balance policy and procedure with appropriate judgement, continually making decisions that are mutually beneficial to the bank and the customer. Maintains primary responsibility for all operational elements of a small to mid-sized banking office by: •
Eastern BankSalesforce Architect (Req#1589)
The Salesforce Architect will play a critical role in defining and creating the bank’s Salesforce.com platform and application solutions and will oversee the overall technical management, monitoring, health and governance of the platform. The Salesforce Architect will work with enterprise-wide business line executive and staff constituents to build or select additional Salesforce.com platform solutions that meet evolving business requirements in ways best suited to support long-term platform utility and
Eastern BankService Associate I- 20hrs (Req#1578)
Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). Works toward achieving specific individual sales and service goals through the following activities: - Opens deposit accounts - Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) - Closes loans for customers for applicable business lines (i.e. consumer lending) - Makes referrals to other bank
Eastern BankSr. Systems Administration (Req#1310)
This position is a senior member of the team that is responsible for design, configuration, implementation, and support of all system platforms, cloud-based infrastructure, and enterprise storage solutions. The Senior TechOps Engineer works with all technology teams, external solution providers, and internal business unit resources to design secure, scalable, extensible technology-based solutions, then build, implement, support and monitor those solutions. MAJOR RESPONSIBILITIES: Design systems and
Eastern BankTeller (Req#1703)
Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and, based on that identification, making referrals to the platform area as appropriate. Responsibilities for the Teller role include, but are not limited to the following: • Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts. • Cash checks for customers and non-customers. • Process and properly
Eastern BankVice President, Commercial Portfolio Manager III (Req#1177)
This role will support Commercial Real Estate and will be expected to complete loan analysis on new requests, including pre-deal and credit vehicle preparations, assist with the annual reviews and on-going management of the RM’s existing portfolio, undertake certain on-going responsibilities, such as contacting customers for financial reporting, responding to credit risk review inquires, etc. The role will include a certain level of customer contact, to assist with customer needs and requests. The
Eastern BankVP, Eastern Wealth Management Trust Officer II
Responsibilities Manages a book of trust accounts, in accordance with governing trust documents and applicable laws and regulations Advises other account officers concerning the administration of their fiduciary accounts in matters such as trust administration, estate settlement, estate taxation and fiduciary income taxation Facilitates the process of transferring funds and assets to corpus of trust. Collects income or proceeds from sales of assets and deposits funds in trust accounts. Facilitates payment
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