Mortgage Sales Specialist (Admin Support)
Mortgage Sales Specialist Department: Mortgage Marketing Admin Demonstrating a commitment to the company’s customer service standards by adhering to your division's individualized service standards. Understanding that all divisions of the company work together for one common purpose--to provide our customers with financial service which is consistently superior to that offered by our competitors. Primary Purpose: The primary duties for the position are to provide administrative support for high producing senior mortgage loan officers and producing managers and assisting in the pipeline management in excess of $100 million and/or two or more mortgage loan officers. The position is responsible to facilitate and complete mortgage applications, and track mortgage applications and closings, in accordance with Salem Five policy and regulatory guidelines. The position performs work that affects business operations to a substantial degree by ensuring more business opportunities are converted into applications, and commits Salem Five in matters that have significant financial impact. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. •Provide high level sales support for senior mortgage loan officers and producing managers as assigned. Including but not limited to: ?Contact consumers to ensure receipt of documentation. ?Retrieve executed disclosures as needed. ?Retrieve and review credit documentation required for underwriting approval. ?Communicate receipt and deficiencies to the borrower and loan officer as needed. ?Analyze documentation for underwriting submission. ?Utilize automated underwriting engines. ?Assist with rate locks and re-disclosures and loan re-structuring at the direction of the loan officer(s) ?Collect and submit post approval borrower specific conditions to ensure timely and complete loan commitments. •Facilitate the taking of mortgage applications as necessitated by customer and assigned mortgage loan officers including collecting correct and complete supporting documentation. •Manage assigned loan officers CRM and database for accuracy, active drip campaigns, prospecting campaigns, open house flyers or product sell sheets at the direction and/or in coordination with the loan officer(s). •Maintain high participation Salem Five technology initiatives that assist in pipeline management and expeditious movement of loan files. This includes but is not limited to: e-disclosure, e-sign, and early authorization. •Maintain a through knowledge of Salem Five offered products •Demonstrates high competence in mortgage pricing including FHA, VA MHFA, FHLMC, FNMA, USDA, portfolio and all applicable LLPAs. •Complete applications in accordance with company policy, compliance, and regulatory guidelines. •Maintain a thorough knowledge of assigned loan officer’s business plan and referral network in order to assist in capturing and supporting sales opportunities. •Collaborate with any and all internal and external customers and other mortgage employees as required to ensure Salem Five customer service standards are met or exceeded. •Compliance with banking laws and regulations as defined in company policies and procedures pertinent to position. •Demonstrates compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position. •Regular attendance is essential to this position. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Word, Excel and mortgage loan processing software skills required; strong time management and organizational skills required; excellence in customer service and communication skills required; ability to work in a team oriented service driven environment; mortgage lending knowledge NMLS certification; and 5+ years mortgage lending experience desired.